Shipping Returns Limoges Direct Satisfaction Guarantee

Welcome to LimogesDirect.net, where we are committed to delivering exquisite porcelain pieces with guaranteed satisfaction and secure shipping. Our priority is to provide a seamless and exceptional shopping experience. Should you have any concerns with your purchase, we are here to assist.

Shipping

Every Limoges box is carefully wrapped and packed to travel safely, and most orders leave us the same business day. Shipping options, costs and delivery times are listed in our Shipping Policy and shown at checkout.

Returns and Exchanges

Returns: you may request a return within 5 days of receiving your item.

Exchanges: you may exchange your item within 30 days of receiving it.

Items must be in the same condition you received them, in their original packaging, with proof of purchase. Sale items and gift cards cannot be returned.

To start a return or exchange, please contact us first. Items sent back without a return request cannot be accepted. Once your return is received and inspected, approved refunds go back to your original payment method within 10 business days.

Full details are in our Refund Policy.

Damage in Shipping

We take great care in packaging and shipping each Limoges box, ensuring its pristine condition upon arrival. In the rare event that your piece arrives damaged, please keep all of the original packaging and contact us right away so we can help.

If your order shipped by UPS, call 1-800-742-5877 to schedule a pick-up of the damaged Limoges box in its original packaging. UPS will give you a claim number and pick-up date. Once we receive the claim, we will promptly issue a full refund or send a replacement, whichever you prefer.

If your order shipped by USPS, please file a claim with your local post office within 48 hours. Bring the Limoges box in its original packaging along with a copy of your order, and complete the USPS claim form.