Refund policy

Returns
You may request a return within 30 days of receiving your order.

 Return shipping is paid by the customer.

Exchanges
You may exchange an item within 30 days of receiving it.

What can be returned or exchanged
Items must be in the same condition you received them – unused, undamaged, and in their original box and packaging – with your order number or receipt.
The following cannot be returned: sale items, gift cards, and personalized or custom-painted pieces.

How to start a return or exchange
Please contact us through our Contact page before sending anything back: https://limogesdirect.net/pages/contact-limoges-boxes
We will reply with instructions and the return address. Items sent back without first contacting us cannot be accepted.
Please pack your piece carefully. Limoges porcelain is delicate, and items damaged on the way back to us cannot be refunded.

Damaged or incorrect items
Please check your order as soon as it arrives. If your piece is damaged or you received the wrong item, keep all of the original packaging and contact us within 48 hours of delivery so we can make it right with a replacement or a full refund.

Refunds
Once we receive and inspect your return, we will email you to let you know whether it is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a few extra days to post it.

European Union customers
If your order ships to the European Union, you may cancel or return it within 14 days of delivery for any reason, under the same condition rules above.

Questions
Contact us any time through our Contact page: https://limogesdirect.net/pages/contact-limoges-boxes